I Fell in to a Burning Ring (of Lights) Part 3

Yes, Yes, there was a part two. Part 2 of Burning Ring is a study of inbound phone receiving ineptitude. I have a little experience in this field and if I got caught doing what one of these guys does to me, I would have been fired.

The first person I spoke with to get my xbox fixed up was Gary. Gary's accent was heavy with inflections and vowel sounds that I am not at all familiar with. Not to sound like too much of a racist douche bag, if the ink on his green card was dry I would be quite surprised. Anyhow, he sets up the order for my repair and I am happy. Three days go by and by this point I am getting nervous. I was supposed to have received a shipping label within twelve to twenty-four hours via email so I could mail out my sick xbox via UPS. I decide to make another call to the entity of Microsoft to see what the hell is going on...

That's when I talk to Frank. Now I will sound like a racist douche bag. I could tell by Frank's accent, inflections, vowel usage, and general attitude, that he is of Middle Eastern decent. The ink probably wasn't dry on his green card either. Most likely "Frank" is originally from Saudi Arabia but I am no expert. If we are going to be truly "frank" Frank, why don't you use your real name? Probably because corporate has decided that my squishy, charmin soft, American sensibilities can't even hear the names Abdul, Habib, or Qasim without seeing red.

"Frank" tells me everything is ok and tells me he is going to fix everything right up. Again I am happy. I just want my damn XBox to work.

I got busy and four days go by. No email from Microsoft again and by this point I am annoyed. I make call number three to their computer operated switchboard and after mashing the # button and the * button on my phone for about 3 minutes I get a real live person.

This one's name? Tank. I shit you not. I can't make this stuff up. Tank actually has an "American" accent so I have my fingers crossed. I resist the urge to ask him if he was once a varsity football player and proceed to handle my business explaining to him the circle jerk that Gary and Frank have put me through. Tank don't fool around. He finds out in less than 30 seconds that UPS doesn't recognize my street address and that is why I haven't got my shipping label. I give him my work address and he tells me that I should have my shipping label, in at the most, 24 hours. I say to myself yeah right, tell Tank to have a great evening, and get off the phone.

Four hours later I check my email and get a surprise. An email from Microsoft with *gasp* LABELS!!!!

Next day I gather up my Xbox, go to the UPS Store, pay the young man behind the counter for some packaging materials, and off my Xbox goes to somewhere in Texas.

So that's where I stand now. My XBox is still in Texas getting fixed. I don't see how anything else could go wrong, but I've been proven wrong before and on numerous occasions.

-Twiz